Privacy Policy

Last updated: 22 January 2026

The SENHO websites may process personal data concerning you (the “Data”) while you browse and use our websites.

SENHO attaches particular importance to protecting your privacy and personal data. Accordingly, this Privacy Policy is intended to provide you with clear and transparent information about:

• the personal data we collect,
• the purposes for which it is processed,
• your rights,
• and our obligations.

1. What data do we collect?

The SENHO websites may collect different types of personal data, including:

Identification data

• First name and last name
• Email address
• Postal address
• Delivery address
• Billing address
• Telephone number

Payment data

• Payment method
• Bank details

Technical data

• Connection dates and times
• IP address
• Location data
• Browsing statistics
• Preferences
• Complaints

We do not process any sensitive data, such as ethnic origin, political opinions, religious beliefs or health-related data.

2. Why do we collect your data?

Your personal data is collected for the following purposes:

Managing your account and orders

Your identification and contact data is used to:

• create and manage your customer account,
• manage your orders,
• provide the services offered.

These processing activities are based on our legitimate interests and/or on the performance of the contract entered into with you.

Payment for orders

Your payment data is used solely for:

• processing and managing your payments.

This processing is necessary for the performance of the contract.

Improving our services

Your technical data is used to:

• improve your user experience,
• develop our services,
• strengthen IT security,
• better understand your needs and interests.

These processing activities are based on our legitimate interests.

3. How is your data collected?

We may collect your personal data when:

• you access, view, browse or use the Site,
• you create or manage your customer account,
• you place an order or use a service offered,
• you contact our customer service team.

Your data may be processed using automated or non-automated methods.

The processing is carried out by:
SENHO, a simplified joint-stock company with share capital of €20,000
Registered office: 4 rue d’Isly, 59000 Lille
Registered with the Lille Métropole Trade and Companies Register under number 953 459 369.

4. Who do we share your data with?

We use external service providers who may process certain personal data on our behalf, solely to the extent necessary to carry out their duties.

These service providers may operate in the following areas in particular:

• Hosting and IT infrastructure
• Transport and logistics (order preparation, delivery)
• Customer service (product returns, assistance)
• Industrial production (product improvement)
• Financial services (payment management)

These service providers are required to comply with applicable personal data protection legislation.

Other cases in which data may be shared

We may also be required to share your personal data:

• with commercial partners (e-commerce platforms, marketplaces),
• with public authorities where required by law,
• to protect our rights or those of third parties,
• in connection with a sale, merger or corporate restructuring.

Transfers outside the European Union

Certain data may be shared on a limited and secure basis with manufacturing partners located outside the European Economic Area, particularly in:

• Indonesia
• Vietnam
• China

We put in place all necessary safeguards to ensure a level of protection equivalent to that required within the European Union (binding internal procedures, appropriate contractual clauses).

5. How long do we retain your data?

Your personal data is retained for no longer than is necessary for the purposes for which it was collected or to comply with our legal obligations.

As a general guide:

• Data relating to the contractual relationship: for the duration of the relationship
• Data used for promotional purposes: 3 years
• Data retained for evidential purposes: 5 years
• Data retained for accounting purposes: 10 years

6. Your rights regarding your data

In accordance with applicable regulations, you have the following rights in particular:

• Right of access
• Right to rectification
• Right to erasure
• Right to data portability
• Right to object
• Right to restriction of processing
• Right to withdraw consent
• Right to lodge a complaint with the CNIL
• Right to define instructions regarding the handling of your data after your death

How can you exercise your rights?

You may exercise your rights:

by post:
SENHO – 4 rue d’Isly, 59000 Lille

by email:
📧 serviceclient@senho.fr

For security reasons, you may be asked to provide proof of identity. This document will be destroyed once your request has been processed.

7. How is your data secured?

We have implemented appropriate technical and organisational measures to protect your personal data against:

• destruction,
• loss,
• alteration,
• unauthorised access,
• unlawful disclosure.

Our teams strictly comply with internal security procedures.

In the event of a personal data breach, we will inform you and the competent authority in accordance with the conditions set out in the applicable regulations.

8. Cookie Policy

We use cookies to:

• facilitate browsing,
• personalise content,
• provide tailored advertising,
• provide social media features,
• measure Site traffic and audience.

Full details of our Cookie Policy are available on the SENHO websites.